Shipping FAQ

How to send a parcel or a document?

You can send a parcel or a document through shipkar in 3 easy steps. visit https://ship.shipkar.com to send a shipment.

How to track a shipment?

To track a shipment you can track it through shipkar tracking no or the courier partner tracking no mentioned on the label by visiting the link https://shipkar.com/order-tracking

How to cancel a shipment?

To cancel a shipment you need to share the AWB no i.e. the tracking no on support@shipkar.com and your shipment will be cancelled within 2 working hours.

How and when will i get my payment back if a shipment is cancelled?

When you share your AWB or tracking no on support@shipkar.com we request you to kindly share your bank details or UPI ID and we will reverse the shipping amount within 24 hours.

How can i update the contact or address details of a shipment which is already shipped and is in transit?

You will need to share AWB or tracking no on support@shipkar.com and we will get the same updated within 24 working hours and update you on the same. 

What are the delivery timings?

A shipment can be delivered between 10:00 to 8:00.

What is voumetric weight and how can i calculate the same?

Volumetric weight means the weight which is measured taking the dimensions of the product. You can calculate the same by visiting the link https://shipkar.com/volumetric-weight-calculator

What is dead weight?

Dead weight is the actual weight of the shipment which we measure by putting the shipment on a weighing scale.

What weight should be considered while shipping a product?

Volumetric weight or dead weight which ever is higher is considered at the time of shipping and charged accordingly.

I have booked a shipment but the tracking information is not showing on the Order Tracking Page?

We request you to wait for 24 hours to get the tracking status of a shipment. Generally the tracking status is updated within 8 hours but due to delays and work load sometimes the tracking status takes time to get updated in our system.